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A week of excuses.....
What are the best excuses you have heard from your customers on why they haven't paid you? This week we are going to look at some of our favourite excuses we have heard over the years and how best to deal with them.
Opinion
Are they worthy?
How to make sure your customers are creditworthy
The Basics
When is enough…..enough!
Have you ever dropped a customer because they were a habitual late payer?
Opinion
Getting the most out of your collection notes
Keeping great notes should be a key part of your collection process, here are our tips for getting the most out of your collection notes.
Opinion
Should you involve sales in your debt recovery?
Is involving sales in your recovery process a good or bad idea?
Opinion
Reminder notifications
Our top three tips for getting the most out of your payment reminders.
The Basics
Making the dreaded call
Do you dread calling your customers looking for payment? What can you do to make it a little easier?
The Basics
Calling your customers before your invoice is due
Should you call your customers before your invoice is due? What are the benefits of being proactive when it comes to chasing your payments!
The Basics
Can you really legislate for late payments? - Part 2
Is there a better approach to how you legislate for late payments?
Opinion
Can you really legislate for late payments? - Part 1
Can you effectively legislate for late payments? Is it possible to introduce legislation that will improve the payment efficiency of your customers?
Opinion
What should you include in your policy?
What are the key ingredients in a strong credit control policy?
The Basics
Enforcing your policy
Now comes the hard part - enforcing your policy!
The Basics
Communicating your policy
Why it is important to make sure everyone know's about your credit control policy
The Basics
Do you have a credit control policy?
Your credit control policy is one of your company's most important policies.
The Basics