What are the best excuses you have heard from your customers on why they haven't paid you? ‍This week we are going to look at some of our favourite excuses we have heard over the years and how best to deal with them.

How to make sure your customers are creditworthy

Have you ever dropped a customer because they were a habitual late payer?

Keeping great notes should be a key part of your collection process, here are our tips for getting the most out of your collection notes.

Is involving sales in your recovery process a good or bad idea?

Our top three tips for getting the most out of your payment reminders.

Do you dread calling your customers looking for payment? What can you do to make it a little easier?

Should you call your customers before your invoice is due? What are the benefits of being proactive when it comes to chasing your payments!

Is there a better approach to how you legislate for late payments?

Can you effectively legislate for late payments? Is it possible to introduce legislation that will improve the payment efficiency of your customers?

What are the key ingredients in a strong credit control policy?

Now comes the hard part - enforcing your policy!

Why it is important to make sure everyone know's about your credit control policy

Your credit control policy is one of your company's most important policies.